Q: Where can I view my tickets?
A: The "My activities" section will show you information about any tickets you have requested or tickets on which you've been CC'd. If given permission, you may also be able to view all tickets related to your organization.
Q: How do I get permission to view all my organization's tickets?
A: Reach out to your Client Services Director. They will be able to coordinate who is able to have permissions within the support site. You will need to create an account for this.
Q: Why can't I make any more comments on my old tickets?
A: After a ticket is closed, it locks any editing capabilities. Instead, you may create a follow-up ticket. This will submit a new ticket and reference the old one so FastTrack agents can better understand the history of your question.
Q: What if I have a question that isn't answered in this article?
A: Feel free to reach out to your Client Services Director with any questions, suggestions, or other updates!
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